Shipping policy
Order before 6pm (Australian Eastern Standard Time) on a business day and stock items leave us within 2 business days on Standard, or the next business day on Express. Orders placed on a weekend or a public holiday are processed from the next business day.
All our products arrive in discreet packaging, via Australia Post.
Import duty and tax
For the United States, United Kingdom, Canada, Germany and Sweden, import charges are prepaid by us. Nothing further is payable on delivery.
Everywhere outside Australia and New Zealand, import VAT and duty are payable by you when the parcel arrives, together with any handling fee charged by your postal service. These charges are set by your country, not by us, so we are unable to quote them in advance. Where a prepayment route exists, we take it and absorb the work, which is why the countries above cost you nothing at the door. For the rest, no such route is open to us yet. As soon as one is, we will be on it.
If you decline the charges and the parcel returns to us, we will refund your order less the postage we have already spent.
FREE Standard shipping on any two sets of Claws
Orders over $115 in Australia and New Zealand, over AU$170 to the United States, United Kingdom, Canada, Germany and Sweden, and over AU$150 everywhere else. Express remains a paid upgrade at any order value.
| Destination | Shipping Option | Cost (AUD) |
Handling Time |
Estimated Transit Time |
|---|---|---|---|---|
| Australia | Standard Parcel Post | $10 | Within 2 business days | 2–8 business days |
| Australia | Express Post | $12 | Next business day | 1–3 business days |
| New Zealand | Standard Air freight | $15 | Within 2 business days | 5–8 business days |
| New Zealand | Express Air freight | $30 | Next business day | 3–5 business days |
| USA & Canada | Standard Air freight | $20 | Within 2 business days | 6–10 business days |
| USA & Canada | Express Air freight | $35 | Next business day | 3–6 business days |
| Rest of World | Standard Air freight | $25 | Within 2 business days | 6–12 business days |
| Rest of World | Express Air freight | $35 | Next business day | 4–8 business days |
Made-to-order items run to their own clock. Custom sizes dispatch in 2 weeks. Metal Claws are made to order and dispatch in 4 weeks.
Transit times are provided by Australia Post, no allowance has been made for delays by customs services in the destination country.
What we most wanted was to have a team of fairy nymphs who would use their magical powers to miraculously transport our offering to you instantaneously at the moment that you pressed the buy button. After we undertook the interview process - which was delightful - we sent the fairy nymphs home with some Claws so that they knew what they would be delivering. We haven't heard anything but moans of pleasure from them since then!