Refund policy

We have a 90-day return policy, which means you have 90 days after placing your order to request a return. Returns based on incorrect product selection are not our responsibility and we will do our best to achieve an outcome that brings everyone joy while being fair and reasonable. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you purchased online and contact us using the same email proof of purchase is easy for us to find.

To start a return, you can contact us at support@clawsandclamps.com.au. If your return is accepted and deemed to be our responsibility, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted. Returns for an exchange are at the customer's expense, however this can be done free by using the original packaging and marking it "Return to sender".

You can always contact us for any return question: support@clawsandclamps.com.au

Damage and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Custom sized sets are made to order and cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to make a separate purchase for the new item and return the item you have. Once the return is accepted, a refund will be issued for the original purchase. 

Refunds
We will notify you once we’ve received and inspected your returned item. We will let you know if the refund is approved. If approved, you’ll be automatically refunded using your original payment method. Please remember it can take some time for your payment provider to process and post the refund to you.